1. Our guarantee

We want you to be happy with Xtreme HD. Every new subscription is covered by a 7-day money-back guarantee. If the service does not work for you during that period, you may request a full refund.

2. How to request a refund

Contact us within 7 days of your purchase via WhatsApp (+44 7577 304697) or email (support@xtreme-hduk.uk) with your username and the reason for your request. Approved refunds are usually processed within 15 minutes to 120 minutes, though your bank or payment provider may take a few days to show the funds.

3. What's eligible

• New first-time subscriptions within the 7-day window.
• Cases where the service could not be made to work after reasonable troubleshooting with our support team.

4. What's not eligible

• Requests made after the 7-day period.
• Renewals of an existing subscription.
• Issues caused entirely by the customer's own internet connection, device or misuse.
• Free trials (no payment has been taken).

5. Chargebacks

Please contact us first — we resolve almost all issues quickly. Raising a chargeback without contacting us may result in your account being suspended while the dispute is reviewed.

6. Contact

Questions about refunds? Reach us on WhatsApp (+44 7577 304697) or email support@xtreme-hduk.uk. See also our Terms and Privacy Policy.

This policy is provided for general information and does not affect your statutory rights under UK consumer law.