This Privacy Policy explains how Xtreme HD ("we", "us") collects and uses your personal data when you use our website and service. We are committed to protecting your privacy and complying with UK data protection law (UK GDPR and the Data Protection Act 2018).
1. Information we collect
- Contact details you give us — such as your name, email address and WhatsApp/phone number.
- Order information — the plan you choose and your account username.
- Technical data — such as IP address, device type and basic usage data collected via cookies or analytics.
2. How we use your data
- To create, activate and support your subscription.
- To respond to your messages and provide customer support.
- To process orders, renewals and refunds.
- To improve our website and service.
3. Legal bases
We process your data to perform our contract with you, to comply with legal obligations, and on the basis of our legitimate interests in running and improving our service. Where required, we rely on your consent (for example, non-essential cookies).
4. Sharing
We do not sell your personal data. We may share limited data with trusted service providers (such as payment or hosting providers) only as needed to run the service, and where required by law.
5. Retention
We keep your data only as long as necessary to provide the service and meet our legal obligations, then delete or anonymise it.
6. Your rights
Under UK GDPR you have the right to access, correct, delete or restrict the use of your data, to object to processing, and to data portability. To exercise these rights, contact us at support@xtreme-hduk.uk. You also have the right to complain to the Information Commissioner's Office (ICO).
7. Cookies
Our website uses cookies for essential functionality and, with your consent, for analytics. You can control cookies through your browser settings.
8. Contact
Questions about privacy? Email support@xtreme-hduk.uk or message +44 7577 304697. See also our Terms.